You will receive an email notification confirming dispatch when your order leaves our warehouse. This email will also contain any tracking information available.
What Are You Looking For?
FAQ
Delivery
What happens if I’m not at home to receive my delivery?
If you're not available to take delivery of your order, the carrier will leave a notification card advising you on how to rearrange delivery or collect your package.
Can I change the delivery address after I have placed my order?
Unfortunately, we are unable to change the delivery address once an order has been processed. Please ensure your delivery address is correct at the time of ordering.
Shipping
Do you offer international shipping?
Currently, we only ship within the Canada. Please check back for updates as we plan to expand our shipping options.
How long does shipping take?
Our standard shipping typically takes 7-10 days, while priority shipping options are available for faster delivery.
What are the shipping costs?
We offer free standard shipping on orders over CA$ 50. For orders under CA$ 50, a standard shipping fee applies. Priority shipping costs vary depending on the size and weight of your order.
Billing
What payment methods do you accept?
We accept all major credit cards and debit cards. All payments are securely processed via Stripe.
How can I get a copy of my invoice?
A copy of your invoice will be included in your confirmation email and can also be accessed from your account on our website.
Is it safe to use my credit card on your website?
Yes, it is completely safe to use your credit card on our website. We use SSL encryption to protect your personal information and ensure secure online transactions.
Support
How can I contact customer support?
You can reach our support team by email at care@vapewild.ca or by phone at +44 09289889812. Our team is available to help you with any questions or concerns.
What should I do if I receive a defective product?
If you receive a defective product, please contact our support team immediately to arrange for a return and replacement.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.